We appreciate how reluctant most people are to try new things, especially when it comes to important decisions such as trusting new IT providers. To help make this decision a little easier we've asked a few of our existing clients to write up about the actual service they have experienced from us. Please feel free to contact any of the clients below to discuss their experiences further (if their contact details are not displayed please contact us and we will point you in the right direction). Most of our new business comes as a result of word of mouth from existing clients which we see as testament to our service.

Click on the company logo to go to their website, if a website is available.


Morley Farms

At Morley Farms we have all kinds of machines and equipment that always need repairs and maintenance. The office computers are no different, it is reassuring that they are looked after by Browntech with no fuss and no jargon. We just want a computer system that works and is reliable. Rob makes this happen recommending updates and systems that mean we are not getting left behind and all at a sensible cost.

Thank you Rob for your help and support.

David Jones
Farm Manager
Morley Farms


Congham Hall Hotel

We were fortunate to be introduced to Rob and Browntech in 2012 just a few months after acquiring Congham Hall and with it a rather flaky IT set up. Rob set too and sorted the immediate issues for us and then put in place a plan for an IT system that would fulfil our 24/7 needs with flexibility, reliability and also cope with expansion and changing demands. Rob implemented that plan for us and since then our IT system has behaved pretty much perfectly and in the knowledge that when the occasional issue arises Rob is always there behind the scenes to iron out the blips. Ongoing development and maintenance too with regular site visits. The fact that the business has never suffered from IT downtime is testament to Browntech’s skill, support and advice. All that and great ‘bedside manner’ from Rob such that we are always more than happy to see him and regarded as an integral part of team Congham!

Nick Dillow


Coastal Building Supplies Ltd

Rob Brown from Browntech has provided Coastal Building Supplies Ltd with excellent service right from the start. He deals with all issues in a very professional and timely manner and his attention to detail is second to none. He is extremely knowledgeable and no question asked is ever too much trouble. We are thrilled with Rob and all that he does is most appreciated. I can’t recommend him enough.

Laura Whayman


Lucas & Wyllys Solicitors

We had dealt with Rob Brown for a number of years when he worked for one of our local IT/hardware/software providers.  We had always found him to be polite, approachable and professional.  Accordingly, when Rob set up BrownTech IT Services we were very pleased to become one of the first businesses in Norfolk to engage his services.  Our faith in Rob and his firm has paid dividends for us.

From the outset, he has responded immediately to our telephone requests for IT help and assistance, no matter how big or small the problem.  For the main part, in the initial telephone call when we have talked through the problem with him he has been able to resolve the problem there and then. He relates to us in every day language which we understand and there is no hint of him trying to baffle us with the finer points of computer science which he clearly relishes dealing with.  When an issue can't be resolved over the telephone, he has worked remotely on our server to try and solve the problem without interruption to our business.  On the odd occasion when a site visit cannot be avoided, his prompt attendance and incisive and practical approach, combined with his understanding of how our IT network and the personalities in the firm work, has generally lead to Rob sorting the problem out himself on the same day that we have first raised the issue with him.

We feel totally at home with Rob working in our offices and dealing with confidential data which is part and parcel of the legal work we do.  We have come to look on him as a valued and trusted member of our team and if Rob recommends he needs to involve other IT professionals to help us with our IT needs then, if he is happy for them to work with us, we are happy for them to work with Rob to service our computing needs.

We don’t feel embarrassed or too stupid to ask him the most trifling of IT questions as his prompt, cheery and helpful response to these questions has resolved the issue before it has become a real problem.  Nothing appears to be too much trouble for Rob in his work. 

In these difficult financial times when cost consciousness is a necessary prerequisite, Rob’s pragmatic approach to costs and his willingness to agree a fixed fee at the beginning of a job based on very reasonable charge out rates means that we can be confident that what we pay for the work that Rob regularly does for us on routine or more involved matters has, without exception, represented great value for money.>

In view of the above, we as a firm feel confident that with BrownTech IT Services working alongside us our IT systems run as smoothly as possible, enabling us to continue providing the best possible legal service to our clients which they have come to expect."

Whilst we provide this testimonial believing the same to be true and accurate, we do so on the understanding that no liability, howsoever arising, shall attach to the firm of Lucas & Wyllys, or its partners as a consequence of the information given.

Tim Parsons
Lucas & Wyllys Solicitors


Norfolk Motor Group

I have known Rob Brown for over 14 years in a professional business environment, both in his former employ and since he started BrownTech IT Services. Rob is a most amenable and charming person, with a very calm, professional, logical approach to all IT solutions. We have found BrownTech's work and experience generally to be of invaluable help to our business. BrownTech have always delivered on time and have frequently worked outside of “normal hours” to ensure our complete satisfaction on urgent projects.  Therefore I would have no hesitation in recommending them to anyone.

Grant Long
Managing Director


London House

BrownTech were great - they spent time at the outset to gain an understanding of our requirements before coming up with a solution - rather than just selling us an "off the shelf" product which wasn't exactly what we needed

Lynda Osborne
London House Services (Norwich) Ltd


Gradeice Property Holdings Limited

It was clear to us right from our very first meeting with BrownTech that they are a professional, knowledgeable and helpful company. Their approach to our needs was to find out exactly what we needed from an IT system and then to supply us with just the right amount of new equipment: no more, no less. Installation was on-time and efficient. BrownTech IT Services, after sales follow up has also been quick and effective. A pleasant change from the ‘After sales care’ we sometimes find is the norm these days.

Leo Palmer
Managing Director
Gradeice Property Holdings Limited.  


Hadley & Ottaway

Having known Rob from his previous employer I had no hesitation in choosing BrownTech to look after all of our IT needs. The service provided is always professional, knowledgeable and extremely helpful added to which nothing is ever too much trouble. BrownTech's service is of the highest order and therefore I have no hesitation whatsoever in recommending them.

David Galer
Managing Director
Hadley & Ottaway Limited


Felton Fundraising

Rob at BrownTech took over management of our IT systems over 3 years ago and we have never looked back. He’s completely reconfigured our IT infrastructure which has resulted in a really stable system. He’s on hand pretty much immediately whenever we a problem (almost always user error, us!) and can resolve many of our issues remotely. I would wholeheartedly recommend his services and have already done so with some of our own clients who are more than pleased with what he’s been able to do for them.

Richard Felton
Felton Fundraising


Joy McCall

Rob at Browntech has been taking care of my computer needs for many years and although I am only a single domestic customer, still nothing is too much trouble for him and he is always ready and willing to help and to tailor his services to fit my needs. His service is fast and expert and reliable and friendly and I would recommend him highly.

Joy McCall


NSBA Limited

We have used Rob’s services for the last two years, he has always given sound advice and has always responded quickly to our IT needs – which is key in the support he provides. I can’t recommend his services highly enough.

Craig Davies ACMA


Partnership Plus Limited

Rob Brown has looked after our IT for many years and we have always found he gives a top class service. Efficient and with a depth of knowledge of IT few can match he has never let us down. Always accessible and cost effective he offers all a small business could want from its IT partner.

John Haschak
Managing Director


Rodtech UK Ltd

We first encountered Rob Brown of Browntech IT Services Ltd, when our company started to expand 4 years ago. We had to get a phone switch, and as our sales and IT staff were all home-based we needed a phone system that used VoiP. The switch was installed where upon we encountered all kinds of problems with phones cutting out or worse not even connecting. The company who installed the phone system suggested we contact Rob, and we did. Firstly Rob is very personable, and really takes time to listen and understand the issues, even when a lay person like me tries to explain the issues. Rob got our issues fixed very timely and installed a few different programs to see what was going wrong and resolved these without exception. As our company grew, we then purchased our first commercial premises, and yet again Rob helped install the network, printers, and PC’s for each of our work stations. He installed back up Broadband as we are an internet based company (and the rural network isn’t the greatest), and has switched over services very quickly when problems arise. Whenever there is an issue Rob is always available by phone and he can remotely deal with any issue we have and quickly resolves the problem.

In business, when things go wrong with the IT, it can leave you frustrated and feel like you are losing business and revenue. With Rob as our IT network specialist, we have minimal to no downtime, and when a problem does occur it is resolved usually in a matter of minutes!

I would not have any hesitation in recommending Browntech IT Services Ltd as a company, and we will continue to employ his services for a very long time!

Tony Russell
Sales Director
Rodtech UK Ltd


Saint Edumunds Society

We were recommended to Rob Brown of Browntech by our fundraiser who had been extremely sympathetic to the problems and challenges we were facing with our previous provider. Rob spoke to me in a language that I understood and assured me the process would be a simple one. The thought of change terrified me!

If only I had made this switch sooner!! The process was extremely smooth, very professional and more cost effective. We need to contact Rob very infrequently as the service he offers WORKS and works extremely well. If there is a glitch it’s sorted in a flash.

I really cannot recommend Rob Brown of Browntech highly enough!

Lorraine Bliss
CEO Saint Edmunds Society


The Hamlet Charity

Browntech have provided us with exactly the kind of IT support we needed at a time of change within the organisation. We needed someone who would be able to explain and answer our questions in an accessible way, quickly and efficiently. Rob was able to do all of this and has impressed us with his patience and understanding of the needs of the organisation. We know that we now have a reliable, trustworthy and dependable IT specialist who can adapt to the unique needs of an organisation working within a charity that supports children and adults with learning disabilities and complex health needs. No question or problem is too much trouble for Rob. We would highly recommend Browntech to any business needing hands on practical IT support.

Pauline Morgan